Router Support
This page provides troubleshooting information and other resources to help resolve issues relating to your router.
Compatibility Checklist
Please check the below items to make sure your setup is compatible with SkyBell.
- 2.4 GHz Band
SkyBell requires a 2.4 GHz wireless router connection with its own SSID. SkyBell will not work on a 5 GHz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4 GHz channel prior to starting the syncing process. - Enable the Wireless-N (802.11n) Setting within Wi-Fi Settings
SkyBell is compatible with the 802.11b/802.11g and 802.11n IEEE wireless networking standards. However, as the Wireless-N standard has a significantly faster data transfer rate, we recommend this setting for the high-quality HD video data. If your router is set to “B/G” only, we recommend turning on the “BGN” mode.
Note: In rare cases, SkyBell will not complete a sync if your router is set to “B/G” or “BGN”. If your SkyBell is blinking green/blue and does not complete the sync to solid green, try changing router settings to “N-only” mode. - 1.5 Mbps Wi-Fi Upload Speed
For SkyBell to work at its best, we recommend that the SkyBell be placed in an area that receives a good Wi-Fi signal that allows for at least 1.5 Mbps upload speeds and 1 Mbps download speeds. If you do not have enough Wi-Fi signal strength, you can move your router closer to your door or purchase a Wi-Fi range extender. To check your network’s upload speed, please follow the instructions on this page: Speed Test. Click the link to see the range extender we recommend. - 20 MHz Channel Bandwidth
SkyBell is compatible with the 20 MHz channel bandwidth. - Security Settings
We recommend that you try using WPA for your security protocol if you are experiencing difficulty syncing under your current security settings.