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For optimal placement, you want to plug the range extender in about 2/3 to 3/4 of the way between the router and the SkyBell. If you place the extender directly next to the SkyBell, the extender will not function as a stepping stone or bridge to the SkyBell. To set up a wireless range extender with a SkyBell HD, the extender must repeat the 2.4GHz network. You can choose to either disable the 5GHz network or extend the 5GHz network as well, provided that it has a separate name than the 2.4GHz network. The extender must have a unique SSID from the home network for optimal use with the SkyBell; we typically recommend adding “ext” at the end of the network name to help differentiate (e.g. “Test Network” and “Test Network ext”). After setting up the extender, please make sure you can connect and get internet access successfully.

Once it is set up correctly, the factory reset the SkyBell and re-sync it. Please be sure to select the extended network when choosing the network to which you will connect the SkyBell during the syncing process.
To begin the Re-Sync process, first, we need to hard reset your device.
Press your SkyBell button in and hold it for about a minute. The LED will flash rapid green > red and green > blue > yellow.
Once you see the LED flash yellow, please release the SkyBell button. During this time, please delete your SkyBell device from within the SkyBell app. Now your SkyBell will be flashing red and green. Follow the setup below depending on your platform.

How to set up SkyBell on iOS

Before going through the process detailed in the application, ensure that your device is in AP mode.

Hold down on the doorbell button until you see a rapid red/green alternating flash.

  1. Open the SkyBell HD app and press "Account" in the bottom right
  2. Press "Add a new SkyBell"
  3. Press "Begin".
  4. Press "Continue"
  5. Go into Settings on your iPhone and select Wi-Fi
  6. Connect to the network "SkyBellHD_XXXXXX"
  7. Go back to the SkyBell HD app.
  8. Select your home Wi-Fi network and press "Continue"
  9. Type in your home Wi-Fi password and press "Next"

You may want to press the eye to show your password as you type it

  1. Your SkyBell app will say that it is configuring and your SkyBell should begin changing colors, it should flash Orange, then Green/Blue, then finally solid Green
  2. When the SkyBell is solid green, press "Go back to my account" and your sync is complete!

Syncing on Android

Note: Please stand near the SkyBell during the syncing process. Ensure the SkyBell is flashing an alternating red/ green if not, hold the button down for approximately 30 seconds. (Continue holding until you see Red/Green)

  1. Open the SkyBell HD app and press "Add a SkyBell"
  2. Press the green arrow at the bottom 2 times
  3. Press the box with an arrow in it and turn "Airplane Mode" on
  4. Press the back button
  5. Press the box with an arrow in it and turn Wifi on
  6. Select the network "SkybellHD_XXXXXXX"
  7. Press the back button
  8. Press the green arrow at the bottom
  9. Select your home Wi-Fi network
  10. Press the green arrow at the bottom
  11. Enter your home Wi-Fi network password
  12. Press the green arrow at the bottom.
  13. The app will remind you to turn off "Airplane Mode" but do NOT turn it off until the sync is complete.
  14. Your SkyBell should begin changing colors; it should flash Orange, then flash Green/Blue, then finally turn solid Green
  15. When the SkyBell is solid green, your sync is complete and you can turn off "Airplane Mode"
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